Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: May 01, 2026Introduction
St Clements Old Rectory ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book accommodation with us.
1. Information We Collect
Personal Information
When you make a booking or contact us, we may collect:
Name and contact details (email, phone number, address)
Booking details (dates, apartment preferences, special requirements)
Payment information (processed securely through Stripe)
Communication preferences and correspondence with us
Technical Information
We automatically collect certain information when you visit our website:
IP address and browser type
Pages visited and time spent on our site
Device information and operating system
2. How We Use Your Information
We use your information to:
Process and manage your bookings
Send booking confirmations and receipts
Communicate with you about your stay
Improve our website and services
Comply with legal obligations
Send promotional materials (only with your consent)
3. Payment Security
All payment transactions are processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your complete credit card details on our servers. Card information is encrypted and transmitted directly to Stripe's secure servers.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service Providers: Stripe for payment processing, email service providers for communications
Legal Requirements: When required by law or to protect our rights
Business Transfers: In the event of a merger, acquisition, or sale of assets
5. Cookies and Tracking
We use cookies and similar tracking technologies to improve your browsing experience. Cookies help us:
Remember your preferences and settings
Understand how you use our website
Improve website performance and functionality
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
6. Your Rights (GDPR/UK GDPR)
Under data protection law, you have the right to:
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data
Restriction: Limit how we use your data
Portability: Receive your data in a portable format
Object: Object to processing based on legitimate interests
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for accounting and tax purposes.
8. Security Measures
We implement appropriate technical and organizational measures to protect your personal information, including:
SSL/TLS encryption for data transmission
Secure storage with access controls
Regular security assessments and updates
Staff training on data protection
9. CCTV Monitoring
We operate CCTV cameras on our premises for the purposes of ensuring the safety and security of our guests, staff, and property. CCTV footage is recorded in public and communal areas only and is not used in private areas such as guest rooms or bathrooms.
CCTV recordings are retained for a limited period and are only accessed by authorised personnel. Footage may be shared with law enforcement or relevant authorities where required by law or in connection with the investigation of incidents. CCTV data is processed in accordance with UK GDPR and data protection legislation.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Address: St Clements Old Rectory, Langworthgate, Lincoln, LN2 4AD
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.